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Top FAQ's

* How can I check my order status?
You can check the status of your order by clicking "Track Order" below.

Track Order
* What are the different statuses in My Orders?
The different statuses on My Orders are:
Placed : Your order is placed
Displaced : Your item has been handed over to the courier
Deliverd: Your item has been delivered
Cancelled: Your order has been cancelled
Reserved: Your request to return/replace is in process
Returned: You have returned your item and received refund
Replaced: Your replacement request is complete
Courier Returned: The item is returned to Zoffr by the courier as undelivered

Track Order
* How do I know my order is confirmed?
We will send you an email and SMS upon order confirmation. You can also check the status of your order by clicking 'Track Order' below.

Track Order
* Can I change my delivery address after I place an order?
You can change your address any time before your item is shipped from My Orders. Once we ship it the address can't be changed. You can also check the status of your order by clicking "Track Order" below.

Track Order
* Can I open and check the contents of my package before accepting delivery?
Currently, this option is not available for all Zoffr purchases. It is only available for some items.

Track Order
* Why is the status on the courier's website different from My Orders?
The information in My Orders is accurate and up to date. We will send you an email and SMS whenever there is any update on your order.

Track Order
* Why is there a delivery date range?
Most of our orders get delivered within a day or two across India. We give a delivery date range to show you the maximum days in which your item will be delivered. Check the status of the order by clicking Track Order below.

Track Order
* Which courier will deliver my item?
We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.

Track Order
* Are there shipping and delivery charges for my order?
Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page.

Track Order
* What if my package is opened/tampered with?
If you feel that your package was opened/tampered with, please don't accept delivery. Please cancel the order in My Orders. We will confirm your cancellation request.

Track Order
* Are there shipping and delivery charges for my order?
Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page.

Track Order
* Why did I receive a partial order?
This could be because:
You have a single order with many items, that could have been shipped separately
You only have a single item order.
If an item is missing from a set or combo, please get in touch with us through 'Contact Customer Care' below.

Track Order
* Does Zoffr deliver to my location?
Enter your PIN code in the PIN code tool located on the item's information page. It will confirm if we deliver to your location.

Track Order
* Delivery was attempted but I was unavailable. What next?
Don't worry, we'll call you to check when you are available to accept the delivery. Our courier will also try to attempt to deliver your order over next 2 days. In case you're unable to respond to our calls, you can submit your delivery preference on My Orders.

Track Order
* How can I get my orders delivered faster?
Choose SD+/Zoffr Fulfilled items to get super-fast delivery, or try our Next Day Delivery option when placing your order.

Track Order
* I paid Next Day Delivery charge but my item didn't reach as promised. Now what?
We will refund the charge, as well as credit an equal amount as compensation to your FreeCharge Account.

Track Order
* The order status is 'Delivered' but I have not received it. What should I do?
Check with your neighbour/front desk, etc. if someone accepted the package. If no one accepted delivery, write to us using the 'CONTACT CUSTOMER CARE' button below.

Track Order
* Can I club my orders from different sellers to be delivered together?
Sellers could be located in different locations. We want your items to reach you at the earliest, so we ship them separately.

Track Order
* Can I schedule the delivery of my order per my availability?
Yes you can. Our courier will call you when your order is out for delivery. Please let him know if you wish to reschedule.

Track Order
* What happens to undelivered orders?
We attempt delivery many times. If undelivered, we will initiate refund.

Track Order
* Do you ship internationally?
Currently we do not deliver items internationally.

Track Order
* Can I cancel my replacement request?
No problem. If you change your mind, you can refuse the pickup of your item.

Return/Replace


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