Getting Started

  • Why should I sell with Zoffr?
    Zoffr is India’s largest market place with 4Cr Customers, giving you access to sell and deliver goods to overall in Mumbai.
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  • How do I register myself as a seller on Zoffr.in?
    In order to register, please fill a simple registration form on this website. We will respond to you after reviewing your information at the earliest.
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  • What are the documents required to register as a seller on Zoffr?
    • PAN Card(Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company")
    • VAT/TIN Number
    • Bank account and supporting KYC documents ( Address Proof, and Cancelled Cheque)
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  • I do not have a TIN/VAT, can I still register as a seller with only PAN?
    If you want to sell any product, you will mandatorily require a VAT/TIN.
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Pricing and Payment

  • Who decides the price of the products?
    As a seller, you will set the price of your products.
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  • What are the charges of Sell on Zoffr program?
    No. Listing of products on Zoffr.in is absolutely free. Zoffr does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.
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  • What is Commission fee and how much commission is charged?
    Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories.
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  • How and when will I get paid?
    The payment will be made directly to your bank account through NEFT transactions within 7-14 business days of dispatching an order. The actual payment period will vary depending on how long you have been selling at Zoffr, your customer ratings and number of orders fulfilled.
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  • How do I price my products?
    When pricing products on Zoffr, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once onboarded.
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Listings and Catalog

  • What is listing?
    Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.
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  • How many products do I need to list to start selling?
    You are required to have a minimum of 10 listings to start selling on Zoffr.in.
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  • How do I list my products on Zoffr.in?
    Once the registration process is complete our team will work closely with you to create your online catalogue. You will also be given access to online panels through which you can easily manage your listings.
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  • Can I get help for development of catalog (product images, description, etc.)?
    Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog partners across India, you can have attractive images and crisp content developed at unbeatable prices.
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  • How does a catalog partner help me?
    Our catalog partners develop high-quality photographs of your products and crisp product descriptions for your product catalog. A good catalog gives your customers a better understanding of your products and helps boost your sales.
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Order Management and Shipping

  • Who takes care of the delivery of my products?
    Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.
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  • How do I manage my orders on Zoffr?
    Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.
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  • Can I sell outside Mumbai through Zoffr.in?
    No. At this time, Zoffr.in allows shipments only within Mumbai.
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  • I list my products on Zoffr.in, will the customer know that he or she is purchasing from me on Zoffr.in?
    We will clearly indicate on our product detail pages and offer listing pages that the product is sold by you and the invoice will carry your name.

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CONTACT
. Email: sell@Zoffr.in

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